Privacy Policy

1. Who is responsible

NAKIL, operated from Beirut, Lebanon, is responsible for the personal information processed through www.nakil.co. For anything in this policy, write to support@nakil.co.

2. What we collect

Account details — name, email, phone and WhatsApp number, and a securely hashed password (never the password itself). If you sign in with Google, we receive your name, email and profile picture from Google. Enquiries — the name, phone, email, message and preferred viewing window you submit when contacting an advertiser. Listings — the property details, photos and contact information advertisers publish. Usage — pages viewed, searches, saved properties, and technical logs kept by our hosting providers for security and performance. Bug reports and contact messages you send us are kept so we can respond.

3. How we use it

To run the Platform: showing listings, routing your enquiries, operating accounts and the agent portal. To communicate: password reset emails, replies to your messages, and service notifications. To keep the Platform safe: moderation, fraud prevention and abuse investigation. We do not sell your personal information.

4. What is shared, and with whom

When you enquire about a property, your name, contact details and message are shared with the advertiser (agency, agent or owner) so they can respond — that is the point of the enquiry. Contact reveals are logged. Advertisers may use those details only to answer you. We also rely on service providers who process data for us: hosting and databases (Vercel, Neon), image storage, email delivery (Resend) and map/geocoding services. These providers may process data outside Lebanon; we choose established providers that protect it contractually and technically.

5. Cookies, device storage and personalization

We use the storage needed to sign you in (session cookies) and your browser’s local storage for preferences — language, currency, saved properties and saved searches. An anonymous visitor identifier lets us measure how the Platform is used and personalize what you see — for example, the “Top picks for you” selection is ranked from the areas, budgets and homes you have recently searched for and viewed on NAKIL. This profiling stays first-party: we do not run third-party advertising trackers and never sell this data. The identifier is kept in a cookie and mirrored in your browser’s local storage, so clearing cookies alone does not reset it — use the button below (or clear all site data) to start fresh at any time.

Reset personalization

6. How long we keep it

Account data is kept while your account exists. Enquiries and leads are kept while the advertiser needs them to respond and for our records of Platform use. Technical logs rotate on our providers’ standard schedules. When you delete your account we remove or anonymise your personal data unless the law requires us to keep it.

7. Your choices and rights

You can view and edit your profile and notification preferences in your account settings. You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account and data by writing to support@nakil.co — we respond to every request. Marketing messages, when we send them, are opt-in and can be stopped at any time.

8. Security

Passwords are stored only as bcrypt hashes, traffic is encrypted in transit, and access to production data is restricted. No system is perfectly secure — if we learn of a breach affecting your data we will inform you without undue delay.

9. Children

The Platform is for adults. We do not knowingly collect data from anyone under 18; if you believe a minor has given us data, contact us and we will delete it.

10. Changes

We may update this policy as the Platform evolves; the date above shows the latest revision. Significant changes will be flagged on the Platform or by email to registered users.